A Social Security claim is extremely important to any individual. To facilitate this claim, communications are a must.
I do not recommend that claimants communicate by telephone as a general rule. The reason I do not recommend this method of communication is the Social Security Administration is an enormous government entity. It is unlikely that your telephone message to a general number will be returned. It is fine to communicate by telephone if you have a specific worker and extension number to call. Otherwise, I would not rely on this method.
A claimant should also be careful in using the mail to communicate with the Social Security Administration. It is easy for your correspondence to be misplaced. Therefore, I strongly urge that you always keep a copy of your letters and information mailed to the Social Security Administration. Never assume that the office has received your information. Follow up if you have not heard from the office. By keeping a copy of all documents sent to the office, you can avoid unpleasant delays and problems in re-constructing documents that were already sent.
I find the best way to communicate with the Social Security Administration is to go personally to the local office to speak to a worker. This can take some time and effort but, you are guaranteed to speak to someone about the status of your claim or it’s facilitation.
The Social Security Administration also allows you to make claims online. If you use this method, make sure that you save your claim or confirmation number as well as copies of your claim either electronically or in hard copies. If you haven’t heard from the Social Security Administration within a reasonable period of time, you should go into the local office to follow up.